This policy describes how ShieldBoardUp (“we,” “us”) collects, uses, and shares information when you use this website. The plain-language summary: we collect what you type into our forms, standard web analytics, and advertising cookies — and when you request emergency service, we share your request with the partner who will help you, because that is the entire point of the request.
Information we collect
- Service requests: when you submit our contact/emergency form or call a tracking number on this site, we collect what you provide — typically name, phone number, location, and a description of the damage. Calls to tracking numbers may be recorded or have their duration and caller ID logged by our call-tracking providers for quality and billing purposes.
- Usage data: like nearly all websites, we and our service providers collect standard technical data — IP address, browser type, pages viewed, referring pages — via server logs and analytics cookies.
How we use and share it
- To connect you with help: service requests are shared with the licensed contractor, contractor network, or service marketplace that will respond to you. That partner will contact you directly, typically by phone.
- To operate and improve the site: analytics, spam prevention, and debugging.
- Advertising: third-party vendors, including Google, may use cookies to serve ads based on your prior visits to this website or other websites. Google’s use of advertising cookies enables it and its partners to serve ads based on your visits to this and/or other sites. You may opt out of personalized advertising by visiting Google’s Ads Settings (adssettings.google.com) or aboutads.info/choices.
- Legal requirements: we disclose information if required by law.
We do not sell your personal information to unrelated data brokers.
Cookies and your choices
You can block or delete cookies in your browser settings; the site works without them, though embedded third-party features may not. Opt-outs for personalized advertising are linked above. Do-Not-Track signals are handled by our third-party providers per their own policies.
Data retention and security
Service requests are retained as long as needed to complete the referral and meet partner accounting requirements, then deleted or anonymized on a periodic schedule. We use reputable hosting and form providers with transport encryption (HTTPS). No internet transmission is perfectly secure; don’t include sensitive information beyond what a service request needs.
Children
This site is not directed to children under 13, and we do not knowingly collect their information.
Your rights
Depending on your state (e.g., California residents under CCPA/CPRA), you may have rights to access, delete, or correct personal information we hold, and to know what categories we share and with whom (described above). To exercise any of these, email shieldwebservices@gmail.com — we honor verified requests regardless of your state.
Changes and contact
We’ll update this policy as the site’s functionality changes and revise the effective date above. Questions: shieldwebservices@gmail.com.